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FAQ's

What is 22-momme silk?

Momme is a unit of measurement for silk density and quality. 22-momme silk is considered premium quality—thick enough to be durable while remaining soft and luxurious. The higher the momme, the better the quality.

What's the difference between mulberry silk and regular silk?

Mulberry silk is the highest quality silk available, produced by silkworms fed exclusively on mulberry leaves. It's smoother, stronger, and more durable than other types of silk.

Are your products 100% silk?

Yes. Our pillowcases and eye masks are made from 100% pure 22-momme mulberry silk (6A grade). No blends, no synthetics.

What sizes do your pillowcases come in?

We currently offer Queen (50cm x 75cm / 20" x 30"). We intend to offer more eventually, sign up to our email list to be the first notified!

Will silk pillowcases help with my hair/skin?

Silk's smooth surface reduces friction compared to cotton, which can help minimize hair breakage, frizz, and sleep creases on skin. Silk is also naturally hypoallergenic and helps retain moisture. Individual results may vary.

How do I wash my silk pillowcase?

Hand wash in cold water with a pH-neutral or silk-specific detergent. Do not bleach, wring, or tumble dry. Lay flat to dry in shade, away from direct sunlight. For detailed instructions, visit our Care Instructions page.

How often should I wash my pillowcase?

We recommend washing your silk pillowcase once a week to maintain hygiene and product longevity.

Can I iron my silk pillowcase?

Yes, but only on the reverse side with a cool iron if needed. Most wrinkles will naturally fall out when the pillowcase is in use.

How long will my silk pillowcase last?

With proper care, our 22-momme silk pillowcases can last for years. The high momme weight ensures durability and resistance to wear.

How long does shipping take?

  • Metro areas: 2-3 business days
  • Regional areas: 3-5 business days
  • Remote locations: 5-7 business days

Orders are processed within 1-2 business days (Monday-Friday).

Do you offer free shipping?

Yes! We offer free express shipping on all orders over $120 within Australia.

Do you ship internationally?

Currently we ship to Australia only. International expansion is coming soon—sign up to our newsletter to be notified.

Can I track my order?

Yes. You'll receive a tracking number via email once your order ships.

Can I change my shipping address after ordering?

Contact us immediately at support@hercomfortclub.com. We can update your address if the order hasn't been dispatched yet.

What is your return policy?

We accept returns within 30 days of delivery if items are unused and in original packaging. Due to hygiene reasons, pillowcases and eye masks cannot be returned once opened unless faulty. See our full Returns Policy.

How do I return an item?

Email support@hercomfortclub.com with your order number and reason for return. We'll provide return instructions.

What if my item arrives damaged or faulty?

Contact us immediately at support@hercomfortclub.com with photos. We'll arrange a replacement or full refund at no cost to you.

How long do refunds take?

Refunds are processed within 5-7 business days after we receive and inspect your return. Please allow 5-10 business days for funds to appear in your account.

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